I was given an Osprey Raptor 10 for Christmas – a small, light pack that is nearly perfect for cycling. It’s a well built unit that does exactly what it’s supposed to. Even better, Osprey has unparalleled support. While maintaining the bite valve on the Raptor 10, I noticed that one of the internal parts had broken. A quick visit to the Osprey website led me to this page: http://www.ospreypacks.com/en/forms/parts_request
Osprey will replace broken parts, fo’ free! That’s just awesome. I’m impressed, and while I’ve always recommended Osprey packs to friends and family, this is just one more great point I can add to an already superior product.